Privacy Policy

CHAMPLIN’S SUGAR CREEK FARM, LLC
PRIVACY POLICY
7-25-2023

This privacy policy describes how your personal information is collected, used, and shared when you visit, create an account, make a purchase, or submit any other forms on https://champlinfarm.com (“our website”)

CONSENT

We will provide a link to this policy clearly visible next to any form where we ask for your personal data and consider your submission of those forms as acknowledgment that you read this policy and agree to let us use your data in the way described in this policy. Collecting personal data is required to create an account, place orders, and use certain aspects of our website, however, WE WILL NEVER SELL OUR CUSTOMERS INFORMATION.

PERSONAL INFORMATION WE COLLECT

When you create an account we will collect certain information from you, including, but not limited to: your first and last name, email address, and zip code. We will refer to this as “Personal Information.” We do this so we can find the closest pickup location and check if we offer home delivery in your zip code area. We consider your completion of creating an account as consent that we can send you marketing emails regarding our products and services that we think will be of interest to you. We will provide you a way to unsubscribe from all marketing emails by including a link in the bottom of each email.

During checkout we will collect your street address, city, state, zip code, country, and phone number. We will refer to this as “Order Information.” We do this so we know where to deliver your order if you selected delivery, and if we need to contact you by email or phone regarding your order or account. Phone numbers obtained through the checkout process will not be used for marketing purposes, only to contact you about your order or account.

During checkout we will also require you to provide a credit card. We do not collect your card number or card security code. We only collect and store the last four digits of your card number, the card brand, the cardholder’s name, expiration date, and billing address. We do this so we can provide you with details on what cards you have provided and are using to pay for a particular order. See the section below titled “HOW DO WE PROCESS CREDIT CARD DATA?” to learn more about how your card data is processed.

When signing up for our newsletter will collect your email and in some cases your zip code. We do this so we can periodically send you our newsletter and other marketing emails we think you will find interesting. We may use your zip code to provide more targeted emails that pertain to news and location announcements related to your area.

When signing up for text/SMS messages we will collect certain personal information from you. We do this so we can periodically send you periodic marketing messages we think you will find interesting or useful.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

1. Communicate with you;
2. Screen our orders for potential risk of fraud;
3. Improve our website and marketing services; and
4. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

We use a number of third-party services to provide you with the highest level of services. Here is a list of the services we use:

1. GrazeCart
2. Google (E.g. Analytics, Workspace, Voice, Domains)
3. Drip
4. YetiText
5. Meta Platform Inc. (e.g. Facebook and Instagram)
6. Qualtrics
7. Hover.com

HOW DO WE PROCESS CREDIT CARD DATA?

When you initially provide or update your payment information in our website, we transmit it via an encrypted connection to our payment processor Stripe (stripe.com). Your credit card data never touches our servers and your full card number and security code are never saved on our servers. When Stripe saves your card, they send us a unique ID for that card that we save in our database. When we charge your credit card we send a request to Stripe including the amount to charge and the ID of the card that should be charged. Stripe will then issue the charge on our behalf.

We do not store in our Service your payment information, other than card brand, last four digits of your card number, cardholder name, expiration date, and billing address.
In certain cases, to support additional payment methods, beyond a credit/debit card, other payment processors may be used such as Paypal, Venmo, or Quickbooks Online for example.

Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy: https://stripe.com/privacy
... uses and processes your payment information in accordance with Intuit’s Privacy Policy: https://www.intuit.com/privacy...

Venmo" class="redactor-autoparser-object">https://www.intuit.com/privacy... Privacy Policy: https://venmo.com/legal/us-pri... uses and processes your payment information in accordance with PayPal’s Privacy Policy: https://www.paypal.com/us/lega... you use and access our website, we may place a number of cookie files in your web browser. We use cookies for the following purposes: to maintain session data, to provide analytics, to store your preferences, and to enable advertisement delivery including behavioral advertising.

We use Google Analytics and Cookies to improve our service, the user experience, and for analyzing how our website is used. Google Analytics may collect your IP address to track your approximate location. Other information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language, etc…. This information is used to provide an overview of how people are accessing and using our website.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information, as described above. We may share certain Personal Information that you have provided to us with these third-party services. The third-party services that we use that may track your Personal Information are listed below:

GrazeCart
We use GrazeCart to power our online store--you can read more about how GrazeCart uses your Personal Information here: https://grazecart.com/privacy-policy.

Google Analytics
We also use Google Analytics to help us understand how our customers use our website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Drip
We use an e-mail marketing tool called Drip to automate various e-mail and SMS communications. Drip is linked to events you perform on our website such as: creating your account, adding items to your cart, checking out, canceling an order, or joining our newsletter. We use this information to send you targeted marketing emails about our products and services. We will provide an unsubscribe link in all marketing emails so you can easily opt-out of receiving them. You can opt out of e-mails in your website account settings here: https://champlinfarm.com/account/notifications. You can opt-out of all email marketing from Drip in general here: https://www.getdrip.com/forms/... use YetiText for text messaging and SMS communications if you choose to opt-in to SMS communications. Please see the terms and conditions for more details. Please see YetiText’s privacy policy located at https://www.yetitext.com/priva...

Google Workspace, My Business, Gmail, Domains, and Voice
Google’s Workspace, MyBusiness, Gmail, Domains, Voice, and other services are used by our business for e-mail and phone communications as well as other general business services such as managing our websites domains and document creation and management. Gmail may be used for email. You can find Google’s privacy policy here https://policies.google.com/pr... Online
We use Quickbooks Online services from Intuit for most financial management of our business. Certain Personal Information may be stored within QuickBooks online to help facilitate communication and business transactions. You can find Intuit’s privacy policy here: https://www.intuit.com/privacy...

Meta Platforms Inc.
We use services from Meta Platforms Inc. such as Facebook and Instagram for general social media purposes and other engagement with our customers and business partners. You can find Meta Platforms Inc. privacy policy here: https://www.facebook.com/priva...

Instagram
We use Instagram for general social media purposes. Sharing information about our Company, products, and services with the public

Facebook
We use Facebook for general social media purposes. Sharing information about our Company, products, and services with the public.

Facebook Pixel
We may also use the Facebook Pixel to track what pages you view on our website, the purchases you make, and when you add your payment information (your payment information is never sent to Facebook, we simply track yes or no that you added it.) We use this information in Facebook Pixel to send you targeted advertisements on Facebook’s platforms. We may also use the information to track trends in purchasing habits and to build an advertising profile for you. We may provide Facebook with some Personal Data required to improve the accuracy of the Facebook Pixel. You can opt-out of Facebook ad targeting here: https://www.facebook.com/setti... 

Qualtrics

We may use Qualtrics for customer experience management which involves customer surveys, feedback collection, and analysis. You name and e-mail address may be used in this service in order to send you surveys or engage in other ways to provide us feedback. Please see Qualtric’s privacy policy here: https://www.qualtrics.com/priv...

Hover.com
We may use Hover.com for some email and domain services. Your name, e-mail address or other contact information you provide us in an e-mail may be included in the use of these services. Please see hover.com’s privacy policy here: https://www.hover.com/privacy?gad=1&gclid=Cj0KCQjwwISlBhD6ARIsAESAmp6XZolXh-8kUCrm55x9UUImMZBnZd57zNiWYNoHjAuk0qGvsfwoPlwaAmlhEALw_wcB

Other
The above listed third-party services are accurate as of the date listed at the top of this Privacy Policy. It is our intention to keep the above list of third party services and included links as accurate as possible, however, we may no representation that this list is fully accurate at any given time and we may work with other third party services and share your information with them.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

GEOCODING
We will use the zip code you provide to extract the latitude, longitude, city, state, and country. We do this to save you from having to enter your city, state, and zip code when creating an account, and to help us find your closest pickup or delivery location.

DATA RETENTION
We will store your data indefinitely until you request us to delete your data.

WHO DO I CONTACT?
If you have any questions about how we collect, handle, or share your data, you can contact Ryan Champlin (support@champlinfarm.com)

HOW CAN I DELETE MY DATA?
At any time you can contact us to request all of your personal information we have saved be deleted. To contact us please:
• Send an email to support@champlinfarm.com
• By visiting this page on our website: https://champlinfarm.com/contact-us
• Call us at 608-780-0819

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above.
Additionally, if you are a European resident please note that we do not transact business outside of the United States nor do we offer any sort of delivery service to locations outside of the United States. Additionally, if you sign up for an Account or SMS messaging, please note that your information will be transferred outside of Europe, including to Canada and the United States.